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Desura Are In A Bit Of Trouble With Not Paying Developers

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It looks like the newer owners of Desura haven't been paying developers, uh oh.

It's a bit of an odd story, as it seems it has taken months for Desura to even comment on it. With some developers noting they tried contacting Desura multiple times, on different support emails, with no reply.

Desura have finally made a blog post about it, and it only seems like they have done so since all this got sent to us and a multitude of other bigger PC sites.

I can imagine there being a few little niggles here and there when a company is taken over, but paying developers who use your store should be one of your highest priorities shouldn't it? A week here and there is acceptable, but I've noted some developers waiting 4-5 months for a payment, that's just not right no matter how you want to spin it.

I constantly say developers need to be more open, but a store should be even more open considering how many people might be relying on it, to quote Desura’s blog post:
Quotea number of very difficult issues to tackle

Not exactly explaining much is it?

I imagine a lot of developers will be jumping ship after this. Itch.io is always a good one to look at.

I'm not unsympathetic, but what does an ill CEO have to do with non-payment to developers? This whole situation is odd, and we have to remember they are a business, and delays like this are just not acceptable.

Update: They have added this to their blog post on it:
QuoteUpdate: 5/22/15:

It has been brought to my attention by a number of developers that my wording was not very clear in the above post regarding Tony's hospitalization. It was never intended to say that that was the reason for the back payments, it was to let the press as well as our developers know that Tony is absent and this is why he is not here talking to everyone himself. While his absence has, as I said above, compounded things over the last week or so, it was and is the lack of automated payment systems which created this bottleneck, and that is where our focus is currently. We do have to await his return before moving forward with implementing solutions, but we are doing our best to continue to stay in communication with everyone.

While it was not unexpected that some would feel compelled to pull their titles from Desura, we hope that developers will work with us, and I want to personally thank everyone who has reached out with words of support and well wishes for Tony's health, as well as for the company in general as we handle this difficult situation. With your patience and support, we can continue to work on resolution, and fixing the problems.


We've also been in touch over twitter, and they have said they are recruiting for their payment system over this weekend:

@gamingonlinux He's recruiting some help to work on payments over the weekend, I was speaking of major changes to the service and site

— LadyKaiju (@LadyAijou) May 23, 2015


When asking about an automatic payment system:

@gamingonlinux Not till we get Tony back, but I'm already speaking to our development team about options, we'll be ready to present them 1/2

— LadyKaiju (@LadyAijou) May 23, 2015


@gamingonlinux 2/2 when Tony gets back, and he can choose from among those instead of having to do the leg work

— LadyKaiju (@LadyAijou) May 23, 2015



I do hope they sort something out, as I've already seen and noted developers leaving them. It's not entirely their fault, Desura should have had an automatic payment system a long, long time before they purchased it. Article taken from GamingOnLinux.com.
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About the author -
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I am the owner of GamingOnLinux. After discovering Linux back in the days of Mandrake in 2003, I constantly came back to check on the progress of Linux until Ubuntu appeared on the scene and it helped me to really love it. You can reach me easily by emailing GamingOnLinux directly. Find me on Mastodon.
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21 comments
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Sslaxx May 22, 2015
Quoting: Blackthorne519I was alerted to this thread by a friend of mine, who's also a voracious Linux user - I try my best to be out there for the people who buy our game, and I'm generally available via email and twitter easily! Being a dev is an honor, so I try my best for people.

Bt
Who is me, by the way. I really don't like seeing Desura screw people like this. Even less when it's screwing people I like (like Bt), and less still when it's screwing people buying their games as well!
Hamish May 23, 2015
Quoting: muntdefemsI used to be a Desura champion, and I really wished it to become a real alternative to Steam, but my enthusiasm has totally waned by now. Nothing has changed in the 2.5 years I've been using it, even after changing hands twice. A non-working Linux client, and fewer quality games being released there (and those who do, usually during early development, are totally neglected by the devs once they get into Steam) is nothing to be excited about, that's for sure.

Unfortunately I do have to agree with all of this. Which is sad.
Plintslîcho May 23, 2015
Damn! This news actually makes me feel a little bad that I bought Running with Rifles on Desura. I really, really like the game and I hope the developers either got their money or that things get solved quickly.
Liam Dawe May 23, 2015
Sadly, it just renews my confidence in Steam. I like GOG, but I hate manual game management which is why I liked Desura's client.

I just hope GOG Galaxy for us isn't far off.
Pit May 23, 2015
Wow, that's bad news. As a strict Non-Steamer I did like Desura especially for the possibility to buy and just download games without the need for a separate client program to run them, so I had used it to buy some games that didn't show up on Humble/Shinyloot/indiegames (my main sources of games).

So please, keep watching that case. For sure I stop buying via Desura until I hear it's solved for good.

But one other thing, going to the Devs: As mentioned in some other post there are developers that start outside of steam (be it Desura, Humble or whatever), but, as soon as they are greenlit, forget about their start supporters, and supply updates only via Steam. This is (IMHO) not an argument against the store, but against the developers, and makes me turn away from the respective developers, not from the store.....
Liam Dawe May 23, 2015
Article updated with tweets from them to us, and with added info they put into their blog post.
Insperatus May 23, 2015
Quoted text isn't working for me for some reason but I just wanted to shout a big THANK YOU to the dev of Quest for Infamy and to the creators of this site! I loved playing King's Quest and Quest for Glory games as a kid and I'm psyched to play your game! Thank you for taking the time to fix this user's problem!
Blackthorne519 May 24, 2015
Quoting: InsperatusQuoted text isn't working for me for some reason but I just wanted to shout a big THANK YOU to the dev of Quest for Infamy and to the creators of this site! I loved playing King's Quest and Quest for Glory games as a kid and I'm psyched to play your game! Thank you for taking the time to fix this user's problem!

Absolutely my pleasure. I'm also glad that we can provide an experience for gaming on linux; we're very lucky to have several members who work hard to bring our games to linux, and I always like how amazing and enthused linux users are.

We have three upcoming games this year, and all will be available on linux.

Also, I have been beta-ing GoG galaxy, and if you're a non-Steam user, I think you may really like it. I'm excited to develop for it, and use features like achievements on it.


Bt
Liam Dawe May 24, 2015
Quoting: Blackthorne519Also, I have been beta-ing GoG galaxy, and if you're a non-Steam user, I think you may really like it. I'm excited to develop for it, and use features like achievements on it.

Bt
Well, we need devs to hound them to release a Linux client of it ;)
ElectricPrism May 27, 2015
Developing a automated payment system for Desura would be prudent.

I contacted them 2 - 3 years ago suggesting various upgrades as their software is in need of a serious overhaul if they ever want to be a viable alternative to steam.

Too bad for them their code seems to still reak of problems.
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