Valve opens official Steam Deck repair centers

By - | Views: 19,346

Need to get your Steam Deck fixed up? Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. If you need to send off your Steam Deck for any reason, it will now go to one of their specialized repair shops.

If your issue is under warranty, Valve will continue fixing free of charge. However, you now have the option of getting out of warranty repairs done professionally with a charge depending on what the problem is, instead of having to wait for iFixit to have parts and doing it yourself.

As they explained:

  • If your unit begins to develop an intermittent button input issue (rare, but it sometimes happens), contact support, who will help get your Steam Deck shipped to one of our repair centers. Our team will diagnose it, replace the button, test and calibrate the unit, then send the fixed unit back to you, free of charge – as this is covered by warranty.
  • If your dog gnaws on your thumbstick and breaks it, this is not covered by warranty. Previously your only option was DIY repair, but now you'll now be able to contact support, who will supply instructions to ship your Steam Deck to one of our repair centers. Our team will take a look and offer to replace and calibrate your thumbstick for a fee. This process will also be available once your warranty expires.

This just continues to show how all-in Valve are on the future of the Steam Deck, like the recent confirmation that there will be future Steam Decks (like a Steam Deck 2?).

Article taken from GamingOnLinux.com.
30 Likes
We do often include affiliate links to earn us some pennies. We are currently affiliated with GOG and Humble Store. See more here.
About the author -
author picture
I am the owner of GamingOnLinux. After discovering Linux back in the days of Mandrake in 2003, I constantly came back to check on the progress of Linux until Ubuntu appeared on the scene and it helped me to really love it. You can reach me easily by emailing GamingOnLinux directly.
See more from me
19 comments
Page: 1/2»
  Go to:

Nice!

I can see this being useful for people who want to replace their worn out batteries!

Particularly since the batteries are glued down and taking it out risks damaging the unit, at least if Valve does it any damage done while removing the battery can be fixed immediately!
Quinn 9 Sep
This is a good idea in practice, though I'd like to know how many Steam Deck faults and defects are actually repairable.

Even now, far too many Decks are shipping with defects that should be detected and rectified in the factory.

And just where are these repair centres located?
Leopard 9 Sep
Quoting: Guestpost removed

I think answer to that is easy: You can just tell them " you have a drifting problem" while you actually don't have ( btw " you " here is an example, anyone can do it ) such problem, get the parts, sell them somewhere or just stock them in case if they go drifty.

As a verification process for such thing would be messy - user has a problem but wants to do repairing themselves, should we send the parts now? - i totally understand that approach. Like you can't get a camera module from Samsung, Sony, Apple etc with saying " i have warranty, give me part, i will change it" .


Last edited by Liam Dawe on 17 September 2022 at 8:23 pm UTC
Termy 10 Sep
Quoting: LeopardI think answer to that is easy: You can just tell them " you have a drifting problem" while you actually don't have ( btw " you " here is an example, anyone can do it ) such problem, get the parts, sell them somewhere or just stock them in case if they go drifty.

As a verification process for such thing would be messy - user has a problem but wants to do repairing themselves, should we send the parts now? - i totally understand that approach. Like you can't get a camera module from Samsung, Sony, Apple etc with saying " i have warranty, give me part, i will change it" .

well, there will always bee black sheep. The question is how much you trust the customer (and of course how expensive the parts are). For example Fractal recently just sent me a replacement fan after i asked if it is a known issue with a possible workaround that a fan started ticking sometimes, despite my case being out of warranty for a year already.
Additionally, shipping, diagnosing and repairing isn't free, so if the money saved on that outweighs the money lost on dicks abusing the system, it even makes sense from a pure economy-standpoint.

So while your point is perfectly valid, it is not set in stone that sending in the whole unit to be repaired by the RMA team is the only viable course of action.
const 10 Sep
Quoting: Guestpost removed

If shelling out money for replacing it yourself is still more appealing to you then the RMA, you might consider to upgrade to those magnetic stick replacements. Heard they are a little superior because they need way less deadzone and are pretty much immune to drifting.

Edit: They are from gulikit, cost $30, too


Last edited by Liam Dawe on 17 September 2022 at 8:23 pm UTC
mindedie 10 Sep
Quoting: Termy
Quoting: LeopardI think answer to that is easy: You can just tell them " you have a drifting problem" while you actually don't have ( btw " you " here is an example, anyone can do it ) such problem, get the parts, sell them somewhere or just stock them in case if they go drifty.

As a verification process for such thing would be messy - user has a problem but wants to do repairing themselves, should we send the parts now? - i totally understand that approach. Like you can't get a camera module from Samsung, Sony, Apple etc with saying " i have warranty, give me part, i will change it" .

well, there will always bee black sheep. The question is how much you trust the customer (and of course how expensive the parts are). For example Fractal recently just sent me a replacement fan after i asked if it is a known issue with a possible workaround that a fan started ticking sometimes, despite my case being out of warranty for a year already.
Additionally, shipping, diagnosing and repairing isn't free, so if the money saved on that outweighs the money lost on dicks abusing the system, it even makes sense from a pure economy-standpoint.

So while your point is perfectly valid, it is not set in stone that sending in the whole unit to be repaired by the RMA team is the only viable course of action.

You comparing PC case fan replacement with modular pcb replacement in small and cramped device. Those fans (likely) are cheep than any one ribbon cable, connector or switch/stick. Who and how many times someone FOBAR'ed case by replacing fan in past few decades and how many broke something extra on steam deck past 6 mouths? Steam Deck not designed for casual or bit more advance servicing. Self-tapping screw, glue-in batter, replacements of internal storage few mills bigger f-up things. Telling a lot IMHO, give it who knows better or will give new replacement, no questions asked, if THEY screw something up.
Liam Dawe 10 Sep
Quoting: QuinnEven now, far too many Decks are shipping with defects that should be detected and rectified in the factory.
People only think there is because of confirmation bias. The community is still overall relatively small and so voices about defects can easily cut through the noise. I can guarantee you the rate of failures are pretty normal for mass production.
1xok 10 Sep
Where are these repair centers located?
scaine 10 Sep
View PC info
  • Contributing Editor
  • Mega Supporter
Quoting: 1xokWhere are these repair centers located?

They haven't said. All they say is to open a support ticket and they'll arrange to have your unit shipped to one of their centres.
Bumadar 10 Sep
Sorry but isn't this just normal ? The ifixit thing where you can get parts, that is cool and let's hope more companies go that route, either because new laws force them or they simply see the light :)

But you know, your still under warranty device breaks then its nothing more then normal that you can ship it back and it gets fixed. This has nothing to do with "This just continues to show how all-in Valve are on the future of the Steam Deck" but is normal consumer law/rules. And even out of warranty fixing for a price is not that unheard off.


Last edited by Bumadar on 10 September 2022 at 6:58 pm UTC
While you're here, please consider supporting GamingOnLinux on:

Reward Tiers: Patreon. Plain Donations: PayPal.

This ensures all of our main content remains totally free for everyone with no article paywalls. We also don't have tons of adverts, there's also no tracking and we respect your privacy. Just good, fresh content. Without your continued support, we simply could not continue!

You can find even more ways to support us on this dedicated page any time. If you already are, thank you!
Login / Register

Or login with...
Sign in with Steam Sign in with Twitter Sign in with Google
Social logins require cookies to stay logged in.