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GOG are ending their 'Fair Price Package program', soon after letting staff go

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It appears things aren't going overly well for game store GOG at the moment, under increasing competition they're starting to feel the heat.

First of all, in a report on Kotaku, GOG recently confirmed that they let go a bunch of staff. They claimed it was only "around a dozen of positions" while also bringing in new staff in other positions. Fair enough, that all sounds quite normal in the business world.

However, Kotaku spoke to an ex-staff member who basically said GOG haven't been doing so well financially. That seems to now be somewhat backed up a little, as GOG just announced today that they're ending their Fair Price Package program. This was the system that users could get wallet funds back on purchases, if the price of the game was more expensive in their country compared with North America.

What's also interesting in this announcement from GOG, is that they said they were able to cover the extra cost from it in the past and still turn a "small profit" which is no longer the case. As they say "With an increasing share paid to developers, our cut gets smaller.", so it sounds like they will at some point reduce their cut from developers (sound familiar?).

Their current plan for the Fair Price Package program is to continue it until 31st of March, so you have until then if you made use of it. Any funds you're given, will remain with you for 12 months so they won't vanish right away.

Article taken from GamingOnLinux.com.
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130 comments
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liamdawe 27 February 2019 at 8:42 am UTC
NezchanRegarding GoG's Linux support, I can't recall where I read it (it may have been during a conversation on Mastodon), but I've been told that they only have one person in charge of Linux updates, and they don't tend to respond to emails promptly. Which is a huge disadvantage for Linux devs since, as was noted on an article here on GoL, updates are sent to them via manual FTP and then manually applied at their end. So not exactly good service on their part.
I covered that here: https://www.gamingonlinux.com/articles/putting-games-across-multiple-stores-is-not-easy-as-developers-keep-noting-recently.13421
damarrin 27 February 2019 at 8:59 am UTC
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Sir_DiealotLike most Windows users won't ever use anything else most Steam users won't use anything else either.

That's not my experience at all. From what I've seen, people (by which I mean those who are not actively following the gaming market) will do anything and everything to get the game they want to play running. I remember going over to some friends' house who just bought Ubisoft's Tintin game for their kid. Apart from the fact they needed to get a new gfx card for it (to which their reaction was, ok, let's go out and get a new one), there was the whole Uplay client and the always online thing which I thought was pretty atrocious, but they didn't even give any of it a second thought, as long as their kid could play the game.

If people were unwilling to use anything other than Steam, Fortnite wouldn't be the most popular game right now. I see people complaining about the Epic client on gaming forums, but there's vastly more people who just want to play it and they don't care what they need to do for that to happen.
Ruse 27 February 2019 at 9:00 am UTC
Sir_Diealot
Phlebiac
einherjarIt's some kind of "half hearted" Linux support.

For those who weren't around back then:
https://www.gamingonlinux.com/articles/gogcom-dont-plan-on-introducing-linux-support-in-the-foreseeable-future-updated.2369/

Thanks, I wasn't around then and it's an interesting read.

GOG have been supporting Linux as was discussed back then for years, yet people keep whining.

I wish people were more honest. Like most Windows users won't ever use anything else most Steam users won't use anything else either. It's change, it's inconvenient and people don't like that. I understand, just cut the excuses, please.

You are beyond all bearing ...
TimeFreeze 27 February 2019 at 9:10 am UTC
Can somebody explain me why so many are like no Galaxy = No GOG Buys? Like do you all REALLY need a client for your games? Just go for the normal installer or when it's a Windows game just use innoextract. I for myself couldn't care less for Galaxy. I don't even use it on Windows sooo....
damarrin 27 February 2019 at 9:11 am UTC
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TheBardThere's no excuses, just plain facts. I think all the people that commented here liked GOG but it hard to support a store when objectively they don't care that much about you.

Well, we look at all the nice things Windows and even Mac people have and we're pissed off we don't get the same treatment. GOG's point of view is be grateful we're even doing this much for you, with you being so few and, as shown by what happened with W2, you being all c**ts (self-censorship here) anyway.

Valve have all the money in the world for the moment and someone there decided Linux needed supporting for whatever reason and put money into it. GOG's decision was probably externally-motivated. They didn't have anything to do with Linux (and probably still don't) themselves, but heard all the buzz generated by Valve and got all the requests and said, yeah, ok, this is a thing we need to do apparently, so let's try doing something and see what comes out of it. As far as I can tell, nothing has. We hate on them because they haven't given us what they've given others, they still don't care about us because we haven't brought in the money.


Last edited by damarrin at 27 February 2019 at 9:12 am UTC
Patola 27 February 2019 at 9:51 am UTC
toorAbout this Witcher 2 debacle, they didn't show much effort, using a wine-based version, delegated to some other company, with HORRIBLE performance (at first), and sold at the same price than other platform, it looked like pure negligence, and as I don't endorse such actions from those linux griefers, I can somehow understand them, despite them not representing the whole Linux community anyway.
They used eON from Virtual Programming, it's not wine-based, it's a completely reimplementation of windows libraries from scratch.
Patola 27 February 2019 at 10:11 am UTC
TimeFreezeCan somebody explain me why so many are like no Galaxy = No GOG Buys? Like do you all REALLY need a client for your games? Just go for the normal installer or when it's a Windows game just use innoextract. I for myself couldn't care less for Galaxy. I don't even use it on Windows sooo....
- Automatic updates. Or do you like going to every page of a game you own on GOG regularly to see if the shown version is bigger or the same as you have installed?
- Multiplayer. Chat. Use of libraries for that. Some Linux games are not on gog due to the lack of these libraries.
- Centralized solution for your purchases there, e.g. if you need disk space and aren't going to play a game from some time you can just uninstall it, knowing full well that you could reinstall it anytime you want with minimal fuss. That's something you can easily replicate if you like messing around with files and directories, though.
TheBard 27 February 2019 at 10:43 am UTC
damarrinGOG's point of view is be grateful we're even doing this much for you.[...] We hate on them because they haven't given us what they've given others, they still don't care about us because we haven't brought in the money.

I don't hate GOG. They are a business, they want to grow and Linux is certainly not the best place to invest for that. It respect it. Actually i buy a lot of games on GOG, more than on Steam! So i'm definitely not a hater but there are problems and the excuse that they're not big enough to have Galaxy on Linux is just plain wrong as Itch which is much smaller does very well for a long time. One of the reason i desperately want Galaxy is updating can be a nightmare. Games that have several DLC are a such a pain to update. I have to download the full installer for the base game and one installer per DLC available, then replace the game folder because overwriting does not always work and install each DLC manually! When you consider GOG have games in early access which updates often, then you spend a lot of time updating. In the Steam client, this is just a checkbox per DLC with all activated by default and automatic updates. This so much more convenient!

Not to mention i don't have a fast connection so downloading the full installer per update is annoying. In Steam games updates are generally much smaller. And finally there is the multiplayer issue, cloud saves, overlay, social features, etc. I don't blame GOG for treating us like this: they are a business, they make the decisions necessary to grow. But we, as Linux gamers, have to acknowledge that GOG support for Linux is the bare minimal and that it is their deliberate choice to not prioritize it. We can not blame someone for not loving you. The best behavior in that case is moving on.

My guess is GOG always thought their best way to grow is convincing big publishers to come on the store. Bethesda and 2K have recently joined so this is clearly what was to be done. But i fear GOG did not invest as much as it should have to offer developers an easy uploading experience. There's gonna be many big stores now. It becomes harder and harder for developers to upload their games on each "big" store. Providing an effort-less uploading experience is probably going to be a strong point to get love from devs.

Recently i asked the developers of "The Long Dark" to upload on GOG the last version. They answered promptly that they already sent the new version to GOG but it took several weeks (yes i said weeks!) for users to finally see the new version available. When you consider many games left GOG recently (like "The Long Dark" for example), this is not clear if those game are going to be updated. Fortunately this is the case for this game, but it will not be for all.

Like probably many people here i care about DRM, i would love to see GOG support us like first-class citizen and i understand this is not their best move as a private company. Like one person said above, they're just being rational, so must we. This is not hate, this is acknowledging problems and selecting which company we want to support exactly like GOG select which gamers they want to support.
Draconicrose 27 February 2019 at 11:23 am UTC
hummer010
DraconicroseGoG is like third on my list of stores to look at, mostly because of what a PITA it is to download and install games bought there. So Humble and Steam usually get my money.

I'm curious how GOG is any more of a PITA than Humble? Both pretty simple: go to website, log in, download.

If you're using lgogdownloader, it's even easier than Humble.
Usually Humble also gives you a Steam key. ;)
TimeFreeze 27 February 2019 at 11:59 am UTC
Patola
TimeFreezeCan somebody explain me why so many are like no Galaxy = No GOG Buys? Like do you all REALLY need a client for your games? Just go for the normal installer or when it's a Windows game just use innoextract. I for myself couldn't care less for Galaxy. I don't even use it on Windows sooo....
- Automatic updates. Or do you like going to every page of a game you own on GOG regularly to see if the shown version is bigger or the same as you have installed?
- Multiplayer. Chat. Use of libraries for that. Some Linux games are not on gog due to the lack of these libraries.
- Centralized solution for your purchases there, e.g. if you need disk space and aren't going to play a game from some time you can just uninstall it, knowing full well that you could reinstall it anytime you want with minimal fuss. That's something you can easily replicate if you like messing around with files and directories, though.

That's all nice and all but I for myself don't care that much about Updates. When it runs and I can finish the Game why bother? At least that's how I feel about that. And for Multiplayer and such I myself don't care. I was and will be a Singleplayer Guy. And for the rest like Automatic here and there I call lazyness. Before Steam there was no such thing either and everyone was okay with it.
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