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Recently we put up an article highlighting a possible issue with how Valve were counting Steam Play Proton sales, here's a full correction and more information.

In the previous article, it referenced a Reddit post and Valve's quick statement at the time that Steam Play Proton might not have listed Linux as the platform for a game sale. We also added an update to that article today, after speaking to a developer whose Windows-only title was purchased by myself (and others) as they had told us they saw no Linux sales which seemingly confirmed there was an issue.

As it turns out, the system is working correctly but there was a filtering issue.

Valve reached out today to GOL to issue this statement:

Hi Liam,

We've looked at the issue and don't believe there's a platform tracking problem.

On the reporting side, there are two different ways that partner track how their
game is doing on Steam. There's a per-game summary page; that one gets updated fairly quickly. There's also a detailed monthly financial reports breaking down all the payments made to a publisher, with some amount of delay.

While Linux sales were tracked properly throughout, there was filtering in place that did not separate "Linux Units and Revenue" from "Total Units and Revenue" on the per-game summary page. This would only occur when an application was not launchable via Linux, and was purely a display issue. As can be noted by checking any of the previous monthly financial reports, these transactions were separated out into Windows/Mac/Linux for all applications (regardless of their supported platforms) at the time of payment. We have made a change to the summary page to also show Linux units when they exist for an application; I expect it should help reduce confusion around this situation.

Thanks for bringing this to our attention,
 - Pierre-Loup

It's really great to see Valve keep on top of this, communicate with us on it and act so quickly to ensure there's no more confusion for developers going forward. Hopefully then, it means this issue can be put to rest and everyone gaming on Linux can continue enjoying whatever they like.

Confused on what Steam Play and Proton are? Be sure to check out our simple guide.


Update 26/02: Got a reply today from Valve to clarify other sales. The Steam Desktop client takes the initial platform, then two weeks playtime to count. All others (Android, Browser) default to Windows and then two weeks playtime. So of you buy games outside of the Linux Steam client, ensure you're loading them up for a bit otherwise it's a Windows platform sale.

Article taken from GamingOnLinux.com.
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Artur_Wroblewski 21 February 2020 at 4:45 pm UTC
ShmerlLiam: That's indeed very good communication from them. Impressive! May be you can try contacting GOG too, to find out, why lately their Linux support is plagued with so many problems? But they might not want to answer something like "we cut support to below bare minimum".

At the moment only the open source GOG client is available.
https://github.com/sharkwouter/minigalaxy

I wonder how many people use it at all?
What is the number of active installations.
Shmerl 21 February 2020 at 5:19 pm UTC
Artur_WroblewskiAt the moment only the open source GOG client is available.
https://github.com/sharkwouter/minigalaxy

I wonder how many people use it at all?
What is the number of active installations.

I'm not talking about the client at all. I'm talking about their current support for Linux releases.

And if you want an open client, I recommend lgogdownloader: https://github.com/Sude-/lgogdownloader


Last edited by Shmerl on 21 February 2020 at 5:21 pm UTC
Liam Dawe 26 February 2020 at 8:12 am UTC
Got a reply today from Valve to clarify other sales.

Desktop client takes the initial platform, then two weeks playtime to count. All others (Android, browser) default to Windows then two weeks playtime.

So do ensure you're playing what you buy. I've personally picked up loads on browser and not got around to... so all Windows, damn.
Purple Library Guy 26 February 2020 at 8:29 am UTC
Liam DaweGot a reply today from Valve to clarify other sales.

Desktop client takes the initial platform, then two weeks playtime to count. All others (Android, browser) default to Windows then two weeks playtime.

So do ensure you're playing what you buy. I've personally picked up loads on browser and not got around to... so all Windows, damn.
So if I bought 'em all from my Linux Steam client rather than browser, it's OK if I didn't play 'em for a while? Makes me glad I can't remember my password . . . I never tried buying from the browser because then I'd have to remember how I log in.
Cybolic 26 February 2020 at 8:43 am UTC
Liam DaweGot a reply today from Valve to clarify other sales.

Desktop client takes the initial platform, then two weeks playtime to count. All others (Android, browser) default to Windows then two weeks playtime.

So do ensure you're playing what you buy. I've personally picked up loads on browser and not got around to... so all Windows, damn.

If they detect all browser as Windows, that would be terrible for my statistics. I didn't use Steam before I moved to Linux but practically all my purchases were done through the browser ... I'm not feeling too well about this :/
dpanter 26 February 2020 at 8:49 am UTC
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So buying games with the Linux client should count as a Linux purchase... I don't know man. They can't figure out that a browser is running on Linux? Guess we can't even activate Steam keys in a browser then, but will activating in the client count as a purchase?
I don't trust Valve at all here.

It really does seem like we have to play every purchase immediately to be "sure"...
Eike 26 February 2020 at 9:07 am UTC
dpanterIt really does seem like we have to play every purchase immediately to be "sure"...

That's what I do: Buy, install, start... stash away.
Liam Dawe 26 February 2020 at 9:17 am UTC
dpanterSo buying games with the Linux client should count as a Linux purchase... I don't know man. They can't figure out that a browser is running on Linux? Guess we can't even activate Steam keys in a browser then, but will activating in the client count as a purchase?
I don't trust Valve at all here.

It really does seem like we have to play every purchase immediately to be "sure"...
I think it's more a case of: A browser and Android don't play Steam games.
Linas 26 February 2020 at 9:22 am UTC
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CybolicIf they detect all browser as Windows, that would be terrible for my statistics. I didn't use Steam before I moved to Linux but practically all my purchases were done through the browser ... I'm not feeling too well about this :/
All my purchases are through a browser, simply because I have my PayPal password saved in the browser. Also it is much more convenient to navigate the store in an actual browser...
flesk 26 February 2020 at 9:41 am UTC
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I almost always buy games through a browser too, and then usually don't play them for a while. I'm surprised that Valve don't check the OS in the user agent string, when it's such an easy thing to do, and it would give them much more reliable statistics.
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