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Valve Finally Have A Proper Refund Policy For Steam

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About damn time. Valve have a history of really poor support, especially when it comes to refunds, so this is very welcome.

I imagine this is due to pressure from different nations, some of which have been hitting hard on Valve (and rightly so).

This comes with a new version of the Steam client that fixes a few bugs, and adds support for their refunds and support websites.

An excerpt:
QuoteYou can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we've described, you can ask for a refund anyway and we’ll take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount.


See the full policy here. Article taken from GamingOnLinux.com.
Tags: Editorial, Steam
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33 comments
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camoceltic 2 Jun, 2015
FINALLY!

If only this had happened back when Steam started up. I know there are like 4 games I have that I'd have requested a refund for on Linux alone.
wolfyrion 2 Jun, 2015
well it was about time....

http://www.out-law.com/en/topics/commercial/consumer-protection/the-new-consumer-rights-directive/

Consumers have 14 calendar days to change their minds and return the goods for any reason

Currently under English law consumers have seven working days to cancel a sales contract and change their minds. This is commonly referred to as the 'cooling off period'. This will be extended to a minimum of 14 calendar days. The 14 day period will begin from the time the consumer receives the goods – not at the conclusion of the contract as is currently the case.

But Valve vs EU

http://www.gamespot.com/articles/valve-restricts-14-day-eu-refund-law/1100-6425990/

and now is fixed :)
Styromaniac 2 Jun, 2015
Hmm... maybe I can finally get that refund for Rage I asked for all those years ago. That game literally made me internally rage and almost cry it was so disappointing. Dirt 3 also disappointed me.
linux_gamer 2 Jun, 2015
Quoting: liamdaweI imagine this is due to pressure from different nations, some of which have been hitting hard on Valve (and rightly so).
or maybe GabeN is just is pre-Summer-sale mood. Good step anyway!
scotsman9999 2 Jun, 2015
Now they just need a way to delete games from your library, refund or no (many games I regret buying and would just like to expel from my library, no refund expected)
dubigrasu 2 Jun, 2015
Well, I hope they are well prepared for the incoming flood of refund requests.
I'm sure there will be plenty of people trying to abuse the system.
Liam Dawe 2 Jun, 2015
Quoting: scotsman9999Now they just need a way to delete games from your library, refund or no (many games I regret buying and would just like to expel from my library, no refund expected)

Right click, set category, click the hide tickbox.
kalin 2 Jun, 2015
Quoting: StyromaniacHmm... maybe I can finally get that refund for Rage I asked for all those years ago. That game literally made me internally rage and almost cry it was so disappointing. Dirt 3 also disappointed me.
you can't if 14 days are passed if I read correctly
keiki 2 Jun, 2015
It's not that they wanted to do it. It's just that they legally need to do it.

And now they are of course selling it like it was their idea.
sarmad 2 Jun, 2015
Finally!!! I can now just go ahead and buy the game instead of spending an hour searching google on whether my hardware can support such a game. Well done, Valve.
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