Thanks to a tip in our Discord, we've found out today that Valve have been fined 147 thousand euros in France. Probably a drop in the ocean compared to Valve's revenue, but enough to turn their heads and pay attention.
For anyone visiting the Steam store in France, you will likely see this appear at the top of the store (thanks Syldat):
This translates (thanks Google) loosely to:
Pursuant to Article L. 522-1 of the French Consumer Code, the National Investigation Service of the DGCCRF decided to impose administrative penalties on the company VALVE CORPORATION totalling € 147,000. for breach of the following provisions of the Consumer Code: Articles L. 221-5 (conclusion of a contract for the supply of digital content without communication of prior information compliant), L. 221 -28 1 3 ° (absence of a collection of the express agreement of the consumer prior to the execution of the supply of the digital content and absence of collection of the express waiver to his right of retraction), L. 22 1 -18 (non-respect of the withdrawal period) and L. 221 - 1 3 (failure to deliver a compliant contract).
I'm certainly no expert on this, but it appears to be an issue with the refund policy on Steam. It's likely that Valve aren't stating the restrictions on refunds clearly enough when you actually make a purchase. Since they currently impose restrictions of you not owning it for more than two weeks or having played more than two hours. It is detailed quite clearly in Valve's actual terms and conditions though, which links directly links to this page.