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Valve making steps to address toxic behaviour on Counter-Strike: Global Offensive

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One of my all-time favourite first-person shooters, Counter-Strike: Global Offensive, is about to tell naughty players to sort their attitude out.

In a new blog post on the official site, the Valve team write that while you can already tweak what you see in-game like turning off players' avatars, names, and voice/text chat—they're a bit of a nuclear option as it affects everyone. To help with this, Valve has been working on a new system based on reports.

Yes, reports. User-made reports on behaviour will now have a bigger effect on players who are deemed to be repeat offenders. People who get a lot of reports, will end up seeing a warning message and if they continue being crap they'll become muted by everyone by default until they earn "enough XP to remove the penalty". However, people can still go and unmute them manually.

Valve said they're already tracking the reports, and said to get into the habit of using the reporting system with the "Abusive Communications or Profile" option if you come across someone being terrible.

Interestingly, the report system takes into account the person reporting as much as the person being reported. If a regular player who doesn't report often makes a report, it will be weighted more heavily than someone who doesn't play often or reports constantly.

What are your thoughts on such a system?

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Article taken from GamingOnLinux.com.
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38 comments
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TheSHEEEP 7 February 2020 at 9:57 am UTC
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I especially like that they take the reporter into account.
Should prevent the "I'm so offended by everything!"-people from effectively mass-reporting everyone.

I also like that it still lets people play, they are just being muted.
More games should do that.
fagnerln 7 February 2020 at 10:47 am UTC
A little off topic, I was talking with someone about Proton and how intrusive anti cheats blocks it, and I was thinking about why there's no anti cheat based on AI.

On CSGO I do some "overwatchs" and there's a lot of obvious cheaters, with wallhacks, aim, speed hacks, etc, really easy to catch, so an IA can do the job. Looks like it's really easy to bypass VAC, but I think that it's a lot harder to bypass a AI.

Maybe an IA can detect a toxic player too
Geppeto35 7 February 2020 at 10:54 am UTC
There are two types of different unpleasantness: naughty behaviour (ex: two time in the last month I played a guy that killed me while team mate in last survivor; the guy that cry in his mic; guy with music in the mic, etc.) and cheaters.

At least if cheaters were put aside it would help this great game. Yesterday, I stopped to play after 4 different rounds I was in front of cheating people with no fun. Replay VERY helps and it should be used by full time moderators after reports.
The inventiveness of cheats is also incredible: the classical guy that only killed by head shoot in one bullet whatever the gun he had, the guy that can take 3 awp shots in a raw with only 80hp decreased (meaning that he can probably tweak his cheat? or with adding more armor? don't know how) -seen yesterday, the guy that can view all hidden people ...I don't know how also
This game is a hack hole for hackers XD
x_wing 7 February 2020 at 11:18 am UTC
fagnerlnA little off topic, I was talking with someone about Proton and how intrusive anti cheats blocks it, and I was thinking about why there's no anti cheat based on AI.

On CSGO I do some "overwatchs" and there's a lot of obvious cheaters, with wallhacks, aim, speed hacks, etc, really easy to catch, so an IA can do the job. Looks like it's really easy to bypass VAC, but I think that it's a lot harder to bypass a AI.

Maybe an IA can detect a toxic player too

Valve is already using one. The problem is that AI requires training and will always have false positive detection's (but to be fair, humans do have them as well), so I doubt that it will eventually get to be the unique security measure to be used.
Samsai 7 February 2020 at 11:50 am UTC
fagnerlnA little off topic, I was talking with someone about Proton and how intrusive anti cheats blocks it, and I was thinking about why there's no anti cheat based on AI.

On CSGO I do some "overwatchs" and there's a lot of obvious cheaters, with wallhacks, aim, speed hacks, etc, really easy to catch, so an IA can do the job. Looks like it's really easy to bypass VAC, but I think that it's a lot harder to bypass a AI.

Maybe an IA can detect a toxic player too
To a degree an AI could be used to detect these sorts of things and such AI approaches have already been used in the past. Hell, who knows, maybe you doing overwatches is already training an AI model behind the scenes? But AI isn't a silver bullet, despite how much some marketing teams in tech may want you to believe it is. Particularly in terms of toxic language, AI will have serious trouble deriving context to make determinations on what is and isn't toxic. It'll either let toxic stuff pass or you end up with a Scunthorpe problem. You can ask YouTubers what they think of Google's monetization AI and how well it works (or rather, how poorly it does). Some problems are just best dealt with by humans.
SirLootALot 7 February 2020 at 11:53 am UTC
Isn't the entire point of cs:go to swear at each other in russian?
Grimfist 7 February 2020 at 11:53 am UTC
Good step in the right direction, but I would rather like the cheater problem adressed. In the last weeks since "Operation Shattered Web" the number of players cheating in this game gets frustratingly high. If I could I would refund my shattered web pass, because getting this thing done while playing against 50% cheaters is no fun.
Geppeto35 7 February 2020 at 1:37 pm UTC
SirLootALotIsn't the entire point of cs:go to swear at each other in russian?
or in spanish, depending on time you play ^^
Whitewolfe80 7 February 2020 at 1:46 pm UTC
Ahh to be honest last time game chat was audable for me was 2008 on the 360, have been perma muting everybody since and it has enhanced my enjoyment of multi player games massively.
Gobo 7 February 2020 at 3:28 pm UTC
I'm not sure if the proposed system will work out well enough for everyone. If for example a player that appears to be female is constantly harassed and therefore reports lots of people, the weighted system will gradually ignore those complaints. Just keep in mind that not everyone filing lots of complaints is a hypochondriac snowflake. And the offenders in those cases might very well be the ones that cause more harm on the community and game experience than those mass reporters, so downplaying complaints on them actually works as support for them and punish their current and future victims.
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