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Tech Support: Error Unknown will throw you into the role of a tech support specialist but all is not as it may seem. Releasing February 27th with Linux support, as confirmed by the developer recently.

You will be thrown into the thick of a conspiracy apparently, which will see you make some choices and pick a side. Will you take down your employer and join a rogue hacktivist group, help take the hacktivists down or go your own way?

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Features:

  • Engage customers and colleagues through a novel procedural dialogue system
  • Choose how to approach each situation in a sandbox computer environment
  • Decide who to side with and unlock new gameplay
  • Discover multiple major and minor endings
  • Mouse-only controls make the game accessible for all

There's a demo available on both itch.io and Steam but it seems the actual full game will only release on Steam.

I did try out the demo for a little while and it seems to work nicely. I will admit, the fake BIOS loading screen startled me for a moment as I wasn't quite paying enough attention with the beep noise.

Outside of that, it felt very much like one of my old jobs, I'm not entirely sure that's such a good thing. Anyone who has worked in tech support or a call centre will likely have it bring back some unfortunate nightmares. Although, it did get somewhat interesting quite quickly as the hacker group got in touch through the live chat system and then—poof, the demo was over. It lasted all of about 10 minutes, so it was rather hard to really form an opinion on it. The pace was incredibly fast, even for a demo.

I will take a proper look when it releases, I am curious to see how my decisions will affect the story, I hope they improve the text though it does need a little work.

Find it and wishlist on Steam.

7 Likes, Who?
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dpanter 4 February 2019 at 6:52 pm UTC
That title makes me simultaneously snort approvingly and scream internally.
razing32 4 February 2019 at 8:06 pm UTC
Reminds me of Orwell
Prefer the digitized stylized faces in that to the realistic ones here
But seems a fun game
Also , have to agree with dpanter , the title makes me scream internally as i do tech support for a living.
14 5 February 2019 at 2:11 am UTC
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I've worked in a NOC before as well. Join "hackivists" or bring them down? Well, now, I suppose it matters what their methods and motivations are. ;)

The IM pic of Lana Black reminded me of an editor from HackerNews.


Last edited by 14 at 5 February 2019 at 2:13 am UTC
cprn 5 February 2019 at 6:11 pm UTC
I was disappointed by "hacking" games enough to avoid them. The only good ones I found was the one with its own scripting language (I think it was abbreviated as DS but I don't remember the full name of the game) and Hacknet, still, both very lacking. The biggest sin you can commit when trying to give somebody a "hacking experience" is to make them use mouse all the time. It just hurts my `vim` user feelings.
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