Though I do enjoy using the Legion Go (2023), especially running bazzite, I made some bad experiences with their RMA policy. I can already see the new detachable controllers are also using spring loaded copper pins. On my Legion Go one of them popped out. I was able to plug it back in and it was fine. For a while. After several detaches it popped out again. I haven't used the Go much before, and when I started using it more, it happened more. As I had 4 months of warranty left, I reached out.

No luck, they claim it's a user caused damage, and they refuse to RMA it. I even reached out to the US department of Lenovo, but they just confirmed it. I've sent them a video of the issue, and yeah, they stay firm with their statement, I caused this. I have no idea how I even could have caused it. My guess is a small mistake in the manufactory that slipped through QA, as it can pass the detaching test.

They offered me to have a look at it at their repair shop. Minimum cost 53€. And if I decide to let it get fixed, minimun another 35€. Well, a new controller was 61€.

They said, I should have done RMA right after it happened the first time within 14 days after purchase. I thought I'd be nice and save them the hassle if it doesn't pop out again... but my takeaway here is, don't wait.

Here's the video I sent them (showing the device running Windows and the Legion Space software, I didn't want to give them any other reason to decline support when I run bazzite):

https://www.youtube.com/watch?v=77XyQchUdv0 [External Link]