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I periodically see a bunch of people complaining that their hardware doesn't work, which ends up being them using Mint which doesn't ship recent kernel and Mesa.
This can happen if you've got very recent hardware. You don't get anything newer than Ubuntu's HWE kernels via the kernel manager UI, and Mesa is whatever Ubuntu LTS ships. My own solution is to install latest Mesa from Kisak's PPA and the kernel from Xanmod. Only takes a couple of minutes to set these up, but it's not something I'd expect a complete Linux newbie to do, obviously.

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