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Sad news today Linux gamers, Psyonix emailed us directly to make sure we saw the news that they're officially ending support of Rocket League on Linux and macOS.

Their published statement on this was quite short and didn't really explain much:

As we continue to upgrade Rocket League with new technologies, it is no longer viable for us to maintain support for the macOS and Linux (SteamOS) platforms. As a result, the final patch for the macOS and Linux versions of the game will be in March. This update will disable online functionality (such as in-game purchases) for players on macOS and Linux, but offline features including Local Matches, and splitscreen play will still be accessible.

If you purchased Rocket League for Mac or Linux on Steam, the game will still work with full functionality when installed and played on a computer running Windows 7 or newer.

So the Linux and macOS versions will still be there, but left old and online play will be disabled. Not good. Not good at all and as a huge Rocket League fan I'm not pleased—annoyed you might say.

This "new technologies" bit was interesting, perhaps they've decided to go DirectX 12 with an Unreal Engine upgrade? At this point we can only speculate with so little information. In the expanded support page, for Linux they mentioned playing Rocket League with Steam Play Proton is possible although they will not be supporting it.

When Psyonix became part of Epic Games back in May last year, many speculated that Rocket League would not only drop Linux support but also leave Steam. I didn't think either would happen but here we are, Psyonix has still never said they will continue to sell the game on Steam only that it would see "continued support". Originally, I thought meant it would go free to play, but with this move it seems a little more likely it will move over to the Epic Store which doesn't support Linux.


Update: Psyonix are now suggesting to request a refund from them on their support portal.

Update 2 - 24/01: Psyonix are now telling us "macOS and Linux players can reach out directly to Steam to request refunds and they will be honored. In these cases, Steam will make an exception to their 2 hours limit rule.". Their own support ticket team are now also saying to ask Steam for the refund, although Valve has denied my own refund twice.

In situations like this, Valve ideally need a better support system in place or at least an option of platform removal to get around the usual way. As we end up going in circles.

Update 3: After making their PR team aware what was going on with the refund situation, they've now released a statement on Reddit. Refunds will be accepted on Steam now, plus they gave the reason behind removing Linux and macOS support.

It's what I suspected as written above, they're upgrading to a higher version of Direct X which is a problem as the "macOS and Linux native clients depend on our DX9 implementation for their OpenGL renderer to function" and they're not willing to put resources into Vulkan/Metal for Linux/macOS when the combined player-base was apparently "0.3%" of the active total and when "viable workarounds exist" with Wine being mentioned.


They could have gone for Vulkan though to get Windows + Linux (and Stadia) and possibly even macOS with MoltenVK. It's a shame another company decided to stick with a proprietary API. That said, it may not have been possible if they're on quite an old version of Unreal Engine.

If you do get a refund for it, be sure you use that Steam Wallet funding for a developer that does support Linux. Make it count.

Article taken from GamingOnLinux.com.
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247 comments
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Cyril 25 January 2020 at 5:08 pm UTC
lod
Cyril... this is indeed terrible for us and for Apple users...

Well, they have to drop it anyways for apple users. Because macOS Catalina will not support 32bit software anymore.

Yeah I know, that's another terrible shitty move.
namiko 25 January 2020 at 5:31 pm UTC
ShmerlIf that prevents you from writing negative review due to dropped Linux support, that amounts to censorship.
It's a placating move done by Valve to prevent review bombs from completely ruining game scores, at least on the surface. It's a user-based profile option (opt-in) to change it back to how it was. It sort of nerfed review bombs, which is partly good and partly bad, depending on whether you think the review bombers have a point or not.

Still hate that decision, but at least the bad reviews/scores aren't "disappeared" by default when "abnormal activity" is detected. The developers/publishers have been given more ability to delete reviews (in the case of off-topic abusive remarks in the review, apparently), but it can also be abused to make the game look better.

At least most of the time, there isn't any major abuse apparent on most store pages (there are still scathingly bad reviews mixed in with gleefully worshipful reviews, and also "meh" reviews too), even if they could remove reviews that make the game/developers/publishers look bad.

EDIT: forgot the subject in a sentence, derp


Last edited by namiko on 25 January 2020 at 5:33 pm UTC
namiko 25 January 2020 at 6:01 pm UTC
Sorry for the double post, but here's some good news update for a change. My partner did get Rocket League refunded on Steam his SECOND try.

1. He selected the option: "My reason is not listed" for the reason for the refund request.

2. He posted a link to this GoL article, but now that Psyonix has posted their update regarding refunds, it may be a better idea to link to that instead.

3. He acknowledged he was over the typical limit of play time for a refund.

4. He asked for a "special exception", considering the situation of Linux support being unexpectedly dropped.

Keep trying, it may just be the wording or reasoning that matters. (And he was very Canadian-ly polite to Valve staffers too, which didn't hurt...)
Adam_eM 25 January 2020 at 7:34 pm UTC
Not a single word of thank you, nor apologize. Embarrassing - that's how they treat their userbase
NovenTheHero 25 January 2020 at 7:52 pm UTC
I Have tried twice, with the 2nd time using the exact verbiage from the reddit post with a link to the post. Denied both times.
pete910 25 January 2020 at 9:51 pm UTC
View PC info
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pete910Just requested refunds on all gift purchases too.

£134 worth + £15 for my original

Guess Linux don't pay

Nope, all refused
legluondunet 26 January 2020 at 12:13 am UTC
For the moment you can still play this game, why to ask for a refund now?
Wait until you will have a real good reason for asking a refund: if they add EAC protection for example.
Acrophobic 26 January 2020 at 1:11 am UTC
Guys, can confirm my purchase has been refunded. I've played for 23 hours and at first my refund request was rejected immediately by their systems. However, after submitting manual ticket to Valve they refunded it for me .

image

Do note in my case I only bought the base game so I don't know if the refund will works for DLCs or keys. Also just a reminder, but do try to be polite when submitting ticket to Psyonix. I kinda feel bad to see their PR person get chewed like crazy in Reddit and Discord.

Good luck to you all, more money to spend in Lunar sale I guess

EDIT

Don't use automated refund system in Steam because you will be rejected immediately. Instead, submit a manual ticket that will be reviewed by a Valve Support Agent. Here are the steps from Psyonix supports :

Spoiler, click me

  • Go to the Steam Recent Purchases website

  • Select Rocket League. You may need to select View complete purchasing history at the bottom of the page to see it.

  • Select I have a question about this purchase.

  • In the text field be sure to mention that: 1) you play on Linux; 2) Psyonix will not supports Linux anymore; and 3) you want to refund your purchase for Rocket League.

  • A Valve support agent will read and respond to the ticket.




Last edited by Acrophobic on 26 January 2020 at 1:31 am UTC
razing32 26 January 2020 at 1:35 am UTC
Are you guys getting your DLC refunded as well ? Or just base game ?
Just curios.
lectrode 26 January 2020 at 2:25 am UTC
razing32Are you guys getting your DLC refunded as well ? Or just base game ?
Just curios.

In their 2nd statement, Psyonix states:
QuoteIf you play Rocket League on macOS or Linux and want a refund for the base game, please follow these steps

Notice "base game". The post says nothing about DLC or other purchases. It does not look like they are refunding DLC.


EDIT: Users have reported success as long as they mention the DLC in the request


Last edited by lectrode on 26 January 2020 at 6:25 pm UTC
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