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Valve Finally Have A Proper Refund Policy For Steam

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About damn time. Valve have a history of really poor support, especially when it comes to refunds, so this is very welcome.

I imagine this is due to pressure from different nations, some of which have been hitting hard on Valve (and rightly so).

This comes with a new version of the Steam client that fixes a few bugs, and adds support for their refunds and support websites.

An excerpt:
QuoteYou can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we've described, you can ask for a refund anyway and we’ll take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount.


See the full policy here. Article taken from GamingOnLinux.com.
Tags: Editorial, Steam
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I am the owner of GamingOnLinux. After discovering Linux back in the days of Mandrake in 2003, I constantly came back to check on the progress of Linux until Ubuntu appeared on the scene and it helped me to really love it. You can reach me easily by emailing GamingOnLinux directly.
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32 comments
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kalin 2 Jun, 2015
Quoting: dubigrasuWell, I hope they are well prepared for the incoming flood of refund requests.
I'm sure there will be plenty of people trying to abuse the system.
There is nothing for abuse. This probably is valid only for purchases after this agreement change and only if 14 days are not passed and only if game are played less then 2 hours
scotsman9999 2 Jun, 2015
Quoting: liamdawe
Quoting: scotsman9999Now they just need a way to delete games from your library, refund or no (many games I regret buying and would just like to expel from my library, no refund expected)

Right click, set category, click the hide tickbox.

I know, but I'd prefer it more permanent.
1mHfoksd1Z 2 Jun, 2015
The game must be purchased directly from Steam Store or can any activated key be refunded? What about gifts?

Normally, only direct purchases should be refunded.

Also can we get a refund if we buy a game that does not support Linux? There were cases when devs promised a Linux version and then they either canceled or postponed it (again and again).
Keyrock 2 Jun, 2015
Relevant:

Feist 2 Jun, 2015
Nice, although it´s a pity the policy doesn´t include some kind of retroactive function. I have a folder in my steam-libraray marked: "Trash". Out of my 280+ games those are the handful that I consider so worthless to me, that I´d accept anything simply to have them removed from my steam-library.

If I could get 1 dollar for each of those games, that´d be christmas.
DrMcCoy 2 Jun, 2015
Quoting: kalinThere is nothing for abuse

Well, many games can be played without having Steam running. So you could, theoretically, buy the game, install it, copy the game data somewhere else, and then ask for a refund. You get your money back and keep playing the game outside of Steam. Of course, you'll lose features like cloud saves and achievement tracking, but you might not care about those.

EDIT: Just to be clear, I am not advocating that you do this. This would be illegal too.
chip 2 Jun, 2015
Quoting: scotsman9999
Quoting: liamdawe
Quoting: scotsman9999Now they just need a way to delete games from your library, refund or no (many games I regret buying and would just like to expel from my library, no refund expected)

Right click, set category, click the hide tickbox.

I know, but I'd prefer it more permanent.
You must really hate these games :)
psycho_driver 2 Jun, 2015
Quoting: linuxgamer
Quoting: liamdaweI imagine this is due to pressure from different nations, some of which have been hitting hard on Valve (and rightly so).
or maybe GabeN is just is pre-Summer-sale mood. Good step anyway!

He had to make a choice between this or wiping his bottom with hunerd dolla bills. The money vaults at Valve are full to overflowing.
psycho_driver 2 Jun, 2015
Quoting: scotsman9999
Quoting: liamdawe
Quoting: scotsman9999Now they just need a way to delete games from your library, refund or no (many games I regret buying and would just like to expel from my library, no refund expected)

Right click, set category, click the hide tickbox.

I know, but I'd prefer it more permanent.

You could locate the install directory under SteamApps, zip the directory up, and email it to the devs/publisher and tell them you're returning the product because it's defective?
dubigrasu 2 Jun, 2015
Quoting: kalin
Quoting: dubigrasuWell, I hope they are well prepared for the incoming flood of refund requests.
I'm sure there will be plenty of people trying to abuse the system.
There is nothing for abuse. This probably is valid only for purchases after this agreement change and only if 14 days are not passed and only if game are played less then 2 hours
Think again.
Given their relaxed policy about refunding reasons I can imagine a method right now.
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