You can sign up to get a daily email of our articles, see the Mailing List page!
Update: The developers have now had the SteamOS icon removed.

Update 2: Valve removed the icon. I sent off an email to Gabe Newell and he forwarded my email onto another who fixed it:
QuoteHi Liam,

Thanks for your inquiry about Motorsport Manager. We've already corrected the situation earlier today and notified Sega this wasn't an appropriate use of the Store platform support icons.

For anyone that purchased the game prior to the change, I would recommend that they request a refund:

http://store.steampowered.com/steam_refunds/


tagline-image
After purchasing 'Motorsport Manager' [Steam] at release, I was a bit confused as to why it had a SteamOS icon when it downloaded nothing. Sadly, it seems this is false advertising as the developers planned to release it for Linux later.

With no apology offered, the only response we have is from this Steam forum post:
QuoteHi guys,

As stated above - Mac and PC are out now and Linux will be following shortly with our first round of patches.

The "As stated above" comment refers to a linked post by someone else to their website, which contains information you would expect to see prominently stated on their Steam store page.

I can tolerate and understand mistakes (shit happens), but they offered nothing in the way of even the most simple of apologies.

I have requested a refund, as I think this practice should not be allowed. Having a SteamOS icon on Steam to me (and to everyone) means it has a SteamOS/Linux version available, not that it will have one in future. We all know how well that goes down sometimes, with repeated delays or versions never actually coming out for Linux. It also shows up on Steam's recently released list for SteamOS/Linux, which is obviously false too.

Update: Steam gave me a refund.

I'm now not surprised they didn't reply to either my tweets or emails before or after release, if this is their way of doing business.

Despite all that, I still want to play the damn game. Right now though, I am just a very frustrated customer at poor customer service from both Valve and Playsport Games/SEGA for allowing this confusion to happen. Article taken from GamingOnLinux.com.
Tags: Editorial, Steam
3 Likes, Who?
We do often include affiliate links to earn us some pennies. We are currently affiliated with GOG and Humble Store. See more here.
About the author -
author picture
I am the owner of GamingOnLinux. After discovering Linux back in the days of Mandrake in 2003, I constantly came back to check on the progress of Linux until Ubuntu appeared on the scene and it helped me to really love it. You can reach me easily by emailing GamingOnLinux directly.
See more from me
The comments on this article are closed.
14 comments
Page: 1/2»
  Go to:

Eike 10 Nov, 2016
It wouldn't need computer magic at Valve's side to automatically test that there's at least something downloading for every supported system...
whitewolfguy 10 Nov, 2016
It is extremely sad to know that. I think Steam should have some way to not allow such a practice.
elbuglione 10 Nov, 2016
3 simple steps:
1- Report Bug (missing OS support)
2- Negative Análisis (misleading advertising)
3- Refund
Liam Dawe 10 Nov, 2016
Quoting: elbuglione3 simple steps:
1- Report Bug (missing OS support)
2- Negative Análisis (misleading advertising)
3- Refund
About point 2- You can't do a review if you haven't even loaded the game.
Liam Dawe 10 Nov, 2016
Well, Steam didn't contest my refund request, I hope the developer takes note of my comment on it.
camoceltic 10 Nov, 2016
Quoting: liamdawe
Quoting: elbuglione3 simple steps:
1- Report Bug (missing OS support)
2- Negative Análisis (misleading advertising)
3- Refund
About point 2- You can't do a review if you haven't even loaded the game.

I think they mean to use the Steam flagging feature, not the reviews. Flag it as broken (Not downloading) and tell them it has the Linux icon, but Linux isn't yet supported.
opera 10 Nov, 2016
What the crap? What kind of attitude is this? Remove that damn icon if you don't have a linux version of your game.
Nel 10 Nov, 2016
People can report abuse with the flag icon on the store page.

Liam Dawe 10 Nov, 2016
Their SteamOS icon has now been removed.
Liam Dawe 10 Nov, 2016
Updated article: My email to Gabe seems to have done the job, Valve actually suggest you get a refund.
While you're here, please consider supporting GamingOnLinux on:

Patreon, Liberapay or PayPal Donation.

We have no adverts, no paywalls, no timed exclusive articles. Just good, fresh content. Without your continued support, we simply could not continue!

You can find even more ways to support us on this dedicated page any time. If you already are, thank you!
The comments on this article are closed.
Livestreams & Videos
Community Livestreams
Latest Forum Posts