Viewing topic RMA issues

Title: RMA issues

mikecoffee 6 May 2022

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Hi everyone

I was wondering if anyone was having any issues with their steam deck?

I have just needed to RMA mine due to issues with freezing and crashing.

I would be playing a game, it would freeze, then restart the deck.

I noticed on Reddit a few people having to RMA due to this.

For info I got mine in the first batch, and 256 GB model.

The process of sending it back as pretty easy, I did this on Wednesday... Will update with any progress.

Thanks

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mikecoffee 11 May 2022

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Just as an update, steam have today shipped a replacement today (11/05/2022)

So reported it on the 01/05/2022

Agreed to RMA on the 02/05/2022

I shipped on 03/05/2022

Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance.

Steam shipped replacement 11/05/2022

Will update on if it's a new unit or a refurbished.

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mikecoffee 13 May 2022

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Update.

13/05/2022 steam deck is out for delivery, expected today.

So that was 10 days from me sending from the UK to them sending a replacement.

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Liam Dawe 13 May 2022

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Nice, hope it works well for you, got my personal unit today :)

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