While you're here, please consider supporting GamingOnLinux on:
Reward Tiers:
Patreon. Plain Donations: 
PayPal.
This ensures all of our main content remains totally free for everyone! Patreon supporters can also remove all adverts and sponsors! Supporting us helps bring good, fresh content. Without your continued support, we simply could not continue!
You can find even more ways to support us on this dedicated page any time. If you already are, thank you!
Reward Tiers:
Patreon. Plain Donations: PayPal.This ensures all of our main content remains totally free for everyone! Patreon supporters can also remove all adverts and sponsors! Supporting us helps bring good, fresh content. Without your continued support, we simply could not continue!
You can find even more ways to support us on this dedicated page any time. If you already are, thank you!
Login / Register
- Linaro reveal they're collaborating with Valve for the Steam Frame
- Mesa RADV driver on Linux looks set for a big ray tracing performance boost
- Steam Frame and Steam Machine will be another good boost for Flatpaks and desktop Linux overall too
- 007 First Light gets PC specifications released and that's a lot of RAM needed
- SteamOS 3.7.19 arrives with a bunch of essential bug fixes
- > See more over 30 days here
How to setup OpenMW for modern Morrowind on Linux / SteamOS and Steam Deck
How to install Hollow Knight: Silksong mods on Linux, SteamOS and Steam Deck- Game recommendation?
- Arehandoro - Will you buy the new Steam Frame?
- Arehandoro - Welcome back to the GamingOnLinux Forum
- Liam Dawe - Does anyone game and capture card on linux mint?
- LoudTechie - Will you buy the new Steam Machine?
- Gooda - See more posts
I ordered an JSAUX transparent case, as it's nice looking and makes the steam deck more individual. Also one reason for buying was that the official backplate is not in stock at iFixit and I thought by replacing the backplate I get rid of the problem I described here.
https://www.gamingonlinux.com/forum/topic/5519/page=1/#r37432
Unfortunately, the opposite happened.
Now I cannot even move the R4 and R5 bottom at the bottom of the case anymore. The cracking noise is gone, but I have a new issue. Something about my case doesn't seem to fit.
So I contacted the Steam Support again and I have to say that I have the feeling that the support is very unfriendly and unsupportive. They always keep asking the same questions and force me to proof the issue by making videos and pictures, software updates (even if it's a hardware problem) and at the end they said the will repair for a price of approx. 125 Dollars.
Maybe because of a US company trying to escape the consumer protection law but I never ever had this kind of harassment by creating an RMA for an electronic device. Normally, the company must prove that there is nothing wrong with the device.
Long story short: Is it useful to send the device to the repair center? With our without the replacement part (May get lost). Or with the original part (then they will say everything is ok like they did all the time before.
Anyone having experience with this repair process? I would be very thankful about opinions regarding this process.
Thank you very much
hihu